Support

Open the in-game store and choose Restore Purchases. Purchases are tied to the Apple or Google account that made them, so make sure you are signed in with the same one. If it still does not restore, email us with the store receipt and we will sort it out.

Gem packs are delivered as soon as the store confirms the purchase. If the payment went through but the gems did not appear, reopen the app first — delivery is retried on launch. If they are still missing, send us the receipt and we will credit them.

Facet stores progress on your device rather than in an account, which keeps the game working offline and private, but it does mean progress does not follow you to a new phone and is removed if you uninstall. Purchases are the exception and can always be restored.

Ads need a working connection, and there is not always one available to show. Try again in a minute or two. Ads are always optional — nothing in the game is locked behind watching one.

Check that reminders are switched on in the game's settings, and that notifications are allowed for Facet in your system settings. Reminders are scheduled on your device, so they keep working with no connection.

Leaderboards need you signed in to Game Center on iOS or Google Play Games on Android. Sign-in is optional and silent, so if you have never signed in, scores stay local. Signing in and playing another round will submit your next score.

Uninstalling Facet removes everything the game stored on your device. Data held by Apple or Google — your purchase history, Game Center scores, advertising identifier — is managed through your Apple or Google account privacy settings. See the privacy policy for what goes where.

Please tell us. Balance feedback is genuinely useful — several levels have been retuned because a player said a star felt unreachable. Include the world and level number.